LG Appliances Support Ticket

French Door Refrigerator - refrigerator

Created By: mannyr's Picture mannyr Last Reply: mannyr's Picture mannyr
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: refrigerator

We have had to replace our Lg French Door Refrigerator for the 3rd time in as many years. We had failures of the water line, ice maker, fridge gaskets (now redesigned )and freezer gaskets. Lg refused to honor their warranty, stating that with replacements, only the original warranty counts. Fortunately Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery, unload the bad refrig/freezer, get the new one in and the old one out, and reload whatever food had not spoiled. Lg denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. Lg simply doesn't care. Every Consumer Complaint website has multiple entries noting problems with LG.

After posting a complaint elsewhere, LG "coincidentally" wrote to me "apologizing" or the deay in responding to my letters. Of course, they did not adderss a single one of my concerns, nor offer any resolution.


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