LG Appliances Complaint

LG Appliances Complaint

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No Warranty


I bought two unlocked LG G2 GSM phones for use with Consumer Cellular, one from Amazon and one from New EGG. When I tried to register these phones on-line for warranty, I could not. The phones were made for use in Canada and I live in the US. The US website will not accept the model number of the phone and the Canadian website will not accept a US address. I found a support phone number and called LG. They said there was NO WARRANTY because I was using the product outside of Canada where it was made to be used. A company that doesn't warranty a $ 500 cell phone because it is in use a few hundred miles away doesn't deserve to get customers. I suspect that their policy comes from an agreement with the larger cell phone carriers not to make cell phones that could be transferred to another carrier. This type of coercion that forces you to stay with an abusive carrier or lose your $500 investment is and always was just plain wrong! Now that several carriers are accepting the use of unlocked phones it is also terribly out of date. Get with it LG! Back your product to the customer that buys it instead of screwing them to protect the exclusivity of the carriers. By the way, It's a great phone!


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