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LG Appliances Complaint - LG has horrible customer satisfaction
LG Appliances Complaint

LG Appliances Complaint

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LG has horrible customer satisfaction


We have had to replace our Lg French Door Refrigerator for the 3rd time in as many years. We had failures of the water line, ice maker, fridge gaskets (now redesigned )and freezer gaskets. Lg refused to honor their warranty, stating that with replacements, only the original warranty counts. Fortunately Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery, unload the bad refrig/freezer, get the new one in and the old one out, and reload whatever food had not spoiled. Lg denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. Lg simply doesn't care. Every Consumer Complaint website has multiple entries noting problems with LG.

After posting a complaint elsewhere, LG "coincidentally" wrote to me "apologizing" or the deay in responding to my letters. Of course, they did not adderss a single one of my concerns, nor offer any resolution.


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Comments


MCorr says: (3 years ago)
 0
I have 2 LG dehumidifiers, bought in the last 3-4 years. Both are not working , compressors failed. Called LG, they verified the units are in the warranty(for the compressor), they verified they were built in December 2009. Won't replace them unless I find my store receipt, that I can't find.

Don't buy LG products ! Should be NG, no good !




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