LG Appliances Complaint

LG Appliances Complaint

ADVERTISEMENT

LG Refrigerator - LG refrigerator Freezer Model LFX31925ST


We bought all LG "top of the Line" appliances for our new home in the spring of 2012. In the first year we had to have the repairman come twice for the refrigerator and they has to finally replace the entire door. Then 2 years later had to have the fan cooling unit replaced-repairman remarked that it was a bad design and that LG was redesigning it. That cost me $252.00. Now nearly a year later to the day the same part is bad and will be needing to be replaced. I called customer service and got someone who speaks but does not comprehend English. She put me on hold and then came back and said she had tried to call the repair service that replaced the part 3 times. That was a lie as I called them just before her and then while I was talking with her. I asked for a supervisor who was as indifferent as she could be and said if I could provide the hard copy receipt that might consider replacing the part only. Kind of odd since they already have a copy of it on file when I registered the product. The replaced part was less than a year old ($108) It does not sit well for me to have to jump thru hoops for them to honor their products. When I told her this she just said have a good day and hung up. On top of these issues, the ice maker has never worked properly--again-bad design. I understand that products can be defected sometimes and have known issues but that is when your customer service should step up and do all they can to protect the name and fix the problems.Not only am I disappointed in the product quality but the customer service is a joke. When the LG products I have let disintegrate and they will I will never replace them with any LG products.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to LG Appliances
SUBMIT a ticket
for LG Appliances
WATCH videos
for LG Appliances
More LG Appliances Reviews and Complaints MORE reviews and complaints
for LG Appliances

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More LG Appliances reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team