LG Appliances Complaint

LG Appliances Complaint

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LG Portable A/C Floods Floor - LG Portable Air Conditioner, Model #LP1215GXR


I requested a scheduling for repair of an LG portable A/C on August 5, 2015, which was, unfortunately two days after the 90-day, return-to-store policy of Home Depot had lapsed. I was assured that I would be contacted within 5-7 business days to set up an appointment for repair. That did not happen. When I called again, I was told that you were having a problem finding someone to work on the unit. After another call on August 19, I discovered that the nearest repair service for this product is 75 miles away. I called on of these repair services and was told that I was out of their service area for LG products, but it I would bring they would repair it. First, it is not my responsibility and second, I have nothing in writing from LG that they would pay for the repairs. It is now August 27, three weeks and a day since I first called. I also emailed, but have received no communication from them.


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