LG Appliances Consumer Complaints All Reviews

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LG Appliances Reviews

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  • LG unfixable washing machine



    My LG washing machine just stopped working one day for no reason. According to 2 appliance repair men, the "control board needs to be replaced because it cannot be repaired. The machine was built in such a way that electrical issues cannot be bypassed or saudered due to the control panel being submergered in plastic. My $1500 dollar washer is un-repairable and LG representatives say it is unfixable and discontinued. I will never ever buy anything LG as long as I live!!!!!! More...
    (Miscellaneous)
    Anjela's Picture   Anjela    0 Comments   Comments
  • LG Refrigerator



    We bought all LG "top of the Line" appliances for our new home in the spring of 2012. In the first year we had to have the repairman come twice for the refrigerator and they has to finally replace the entire door. Then 2 years later had to have the fan cooling unit replaced-repairman remarked that it was a bad design and that LG was redesigning it. That cost me $252.00. Now nearly a year later to the day the same part is bad and will be needing to be replaced. I called customer service and got someone who speaks but does not comprehend English. She put me on hold and then came... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JLrodgers's Picture   JLrodgers    0 Comments   Comments
  • Rebate promised not given



    complaint: I purchased both an LG Stove and Dishwasher last summer at J C Penney's in Woodridge. I was told by salesman, Dom A. Assoc: 0514 that I would get a $100.00 rebate on each item. I received a letter from LG in September saying I needed to add more information to my request/rebate form. I went back to Penney's and another sales man filled out the form and emailed it in. I also mailed a hard copy. Never heard again. Two weeks ago, I went into Penney's and another salesman called LG. They are saying I had to purchase four appliances in order to get the rebate. I... More...
    (Miscellaneous)
    sharongarvey's Picture   sharongarvey    0 Comments   Comments
  • LG Stove



    Started using our LRE30453ST Stove in Jan. 2012. In Dec. 2015 Main circuit board stopped operating the oven and the lower board was starting to fry. Waited 2 weeks for parts (so no oven for Holiday entertaining!) the 2 new boards cost over $300. November 2016 the oven has stopped working again!!!!! With only a 90 day warranty on the parts we're looking at $200 ! No sense throwing good money after bad. Needless to say we will be replacing this expensive piece of junk with a stove from a different manufacturer. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mcbrbb's Picture   mcbrbb    0 Comments   Comments
  • Defective Oven



    I bought an LG double oven in February. As soon as I tried to preheat the oven, the oven filled my house up with gas. After many unsuccessful attempts to have LG have someone come out to fix the oven under its warranty, LG finally scheduled a company to come out to fix the oven. After the company attempted to fix the oven four times, the oven still leaks so much gas when I attempt to preheat the oven that I can't use it. Even though the service company has told LG that the oven is defective and they won't come attempt to repair it anymore, LG refuses to replace the oven or... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    NeverBuyLG's Picture   NeverBuyLG    1 Comments   Comments
  • LG Major Appliance



    My LG washing machine broke down requiring a new part. The repair man advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG major appliance and breakage occurs after 7 to 10 years, that appliance is not fixable. I find that unacceptable for a major appliance and will... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    reggerm's Picture   reggerm    4 Comments   Comments
  • LG Portable A/C Floods Floor



    I requested a scheduling for repair of an LG portable A/C on August 5, 2015, which was, unfortunately two days after the 90-day, return-to-store policy of Home Depot had lapsed. I was assured that I would be contacted within 5-7 business days to set up an appointment for repair. That did not happen. When I called again, I was told that you were having a problem finding someone to work on the unit. After another call on August 19, I discovered that the nearest repair service for this product is 75 miles away. I called on of these repair services and was told that I was out of their... More...
    (Repair Services)
    DRDON2002's Picture   DRDON2002    1 Comments   Comments
  • lg microwave



    Bought a lg microwave from goodguys last year since then have had 3 of them all faulty...yesterday the 3rd blew up. They told me first time it blew up they would not replace it only repair...but pushed the issue got a replacement...blew up months later....same things...now third lg microwave blew up last night as I was cooking some peas so back to goodguys to be exposed to a fight for my rights.....I would never buy a lg microwave again! More...
    (Miscellaneous)
    frazzled's Picture   frazzled    0 Comments   Comments
  • LG Refrigerator



    We have had 14 service calls with this LG Refrigerator all on extended service. Called LG today and was on the line for 20 minutes with a representative (Pauline) before they transferred me to a supervisor (Carla) which I waited 30 minutes to speak with. After I spoke with her for 2 minutes she claimed that I was being disrespectful and that they would do nothing since the 1 year warranty was up and then hung up. The culture of this company is beyond disrespectful to customers and correspondingly they have little respect for the worth of their product. The LG company executives stand in the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Robmur's Picture   Robmur    2 Comments   Comments
  • LG BROKEN WASHER & DRYER



    Our LG washer & dryer died approx. 1 year from purchase. LG sent a service person out. He saw that the washer & dryer were stacked and left. LG then had Tekniton contact us. 3 weeks later, still no parts or service despite numerous calls to both. Calls to Home Depot where they were purchased didn't work either. After talking to the (lack of) customer service at LG, I feel that they don't care about the customer and just want the money for a real crappy product. I won't buy any LG product again and I urge you to boycott them also. More...
    (Repair Services)
    CH01's Picture   CH01    0 Comments   Comments
  • LG 3 door refrigerator



    We bought an LG 3 door refrigerator from Home Depot on October 18, 2013. On June 30, 2015, it quit cooling and freezing. We acknowledge some mistakes we made: 1, buying an LG refrigerator; 2, buying an extended warranty through LG instead of Home Depot. LG doesn't care about their customers or their vendors. They were not nice to both. Thankfully Home Depot gave us a loaner because it was 5 weeks and 5 days before we were able to refill our refrigerator. Don't buy LG. Also - they don't have enough repair service companies to fix their problems because they don't pay... More...
    (Repair Services)
    scampb3101's Picture   scampb3101    3 Comments   Comments
  • LG Appliance



    Purchased three appliances from Homedepot all LG. Worse purchase I have ever made. Each appliance has had more than three repairs and they are only three and a half years old. LG will not accept responsibility for these three defective products. All they offer is extended warranty and refuse to state for how long. Contacted BBB and still they refuse to do anything about this. Will never buy there products again. Will stick with Kenmore products my washer and dryer are over 10 years old never had a repair issue and I even did not spend as much on those as the appliance I bought from LG. More...
    (Miscellaneous)
    cheynne69's Picture   cheynne69    0 Comments   Comments
  • LG Range with defective knobs.



    I have an LG range mod LRG30355st. This is the third time the knobs have broken at the shaft. LG replaced them once but denied fault. Heavy knob with a thin shaft. It's a design flaw. The knobs cost between 55-80 dollars each depending where you look. Outrageous price for a knob. They say they are stainless steel but they are plastic with a piece of metal inside to give it weight and a chrome film on the outside that bubbles up and peels off. Customer service is terrible. A knob should last the lifetime of a product. When we can we will replace the stove. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sdp214's Picture   sdp214    0 Comments   Comments
  • Beware of LG Top Loader



    I purchased an expensive LG Top Loader Washing Machine model # WT5480C from Home Depot in Jacksonville, FL and when I had used this machine to clean my family clothes I noticed that the towels, jeans, socks would come out hard and stiff when I dried them. Sometimes the clothes did not smell clean. For an expensive fancy machine you would expect good quality and some more extras when it comes to cleaning your clothes. This machine failed! It can't wash or rinse clothes properly. Every time I complained to LG or Home Depot they sent a repairman out and then they would blame the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    ptgonzalez08's Picture   ptgonzalez08    0 Comments   Comments
  • Repair Service Availability: F-



    Yes, it is high cooling season and you shouldn't need a repair on your air conditioner but alas I do and LG service is not there for me. I have called 3 times about getting an appointment: 1. The technician scheduler can't make appointments beyond the week following your call. 2. There is no technician appointments when you call; this is Monday--last week I was told to call on 11:00 today to have a better shot at getting on the schedule for next week. Once again, no appointments available. If they just started scheduling for next week this morning, how are they already... More...
    (Repair Services)
  • LG top load washer and a dryer



    I purchased a new LG washer/dryer 1/19/14. I called LG and complained about the bleach dispenser. If I use bleach and I don't take paper towels and soak the bleach out of the dispenser, there will be bleach spots on the next load of clothes washed. Never heard back from anyone. I am very unhappy with the washer. I put two sheets and 2 pillow cases into wash and there is not enough water to get them wet. One sheet gets the other 3 pieces all in a ball and there is no way they can get clean I want someone from LG Corporate to call me. 972-554-1162. More...
    (Home Improvement)
    eauston's Picture   eauston    0 Comments   Comments
  • Worst appliance ever made



    Bought this washer in Sept 2014. Flooded first floor in June 2015. These appliances are junk. Going to donate both washer and dryer and buy new appliances from a reputable manufacturer. Run as fast as you can from this garbage. No attention to detail in design or actual fabrication. May as well have donated 2500 bucks to charity and bought reliable appliances because in the future that is the plan. Home Depot talks so highly of these. Do they not read reviews like this? More...
    (Miscellaneous)
    consumerPenn's Picture   consumerPenn    0 Comments   Comments
  • LG DISHWASHER REPAIR (hopefully) with Extremely Poor Customer Care



    Well, where do I start. I'll try not to be too negative - I like the LG products. Unfortunately, the technician, who you pay for up front, did not show on the scheduled appointment day. 2 hours on the phone that day. They tried to re-schedule for Friday after being very firm with them that no one would be home on Friday. Received a call from an overseas number leaving a message of the appointment scheduled for Friday. Called them back and told them that we wouldn't be there on Friday and re-scheduled for Monday. They would call to confirm what time. YEP, you guessed... More...
    (Repair Services)
    dell6866's Picture   dell6866    0 Comments   Comments
  • LG Bad Kitchen and Laundry Appliances



    I will never buy another LG appliance ever again! I was having a kitchen remodeling 4 years ago, and under a Home Depot "kitchen expert" employee's advice, who told me that LG appliances were the very best, I've bought all their "top of the line" appliances... Big mistake! Huge! The refrigerator was not working upon arrival, and had to be replaced, and the second time around it came with missing accessories; the dishwasher panel had to be replaced after less than two years of use (out of warranty); the washer dispenser is not working properly anymore; and the... More...
    (Dry Cleaning, Laundry)
    bruxinha50's Picture   bruxinha50    0 Comments   Comments
  • LG Dishwasher repair woes



    I have owned an LG dishwasher since 2010. It worked well until last week when the internal water valve gave out and flooded my kitchen and leaked into the basement. Since I did not buy the extended warranty I called a local service technician who came out and determined the problem at their regular labour cost. He also indicated that he would not be able to fix it as LG doesn't sell their internal working replacement parts to repair companies. This means that ONLY LG IS ALLOWED TO SERVICE YOUR MACHINE on their specific terms. In addition, after several phone calls to service... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    johnlam1's Picture   johnlam1    0 Comments   Comments
  • LG french door refrigerator a ripoff (Model: LFX33975ST/02)



    This is the worst experience I have had with any refrigerator After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking 2) Ice maker not dispensing 3) Crisper drawer freezing my vegetables (for months now) I now have the same issues again since Dec 29th and still wating for them to get addressed and being told that the refrigerator cannot be... More...
    (Home Improvement)
    anujag's Picture   anujag    1 Comments   Comments
  • LG appliances



    I purchased an entire set of kitchen appliances for my parents. One year after purchase the microwave stopped working?? Next the dishwasher had an internal hose break causing over $50,000 in damages to their home. Today the stove top cracked. 3 for 3. I will NEVER purchase another product with the LG logo on it. The ice machine on the refrigerator hasn't worked well since purchase but they never mentioned it to me until recently. So that's 4 for 4. Again, NEVER purchase an LG appliance. Be warned!!! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Spbodziak's Picture   Spbodziak    0 Comments   Comments
  • Lg double oven range



    I am using the bottom oven for the second holiday this Thanksgiving. Last March we bought all matching lg appliances from Abt(they are great). The racks do not slide in the top or bottom ovens. For the top oven, we have lived with it. Although it is highly annoying and terribly unfunctional. If we try to get the turkey out when it is done we will have to shimmy it out and cause liquid to spill everywhere. We had lg out and they said there was no solution. Abt offered to switch it out, but we just spent a small fortune on a remodel, so I want all of my appliances to match. I hate this oven!!!!! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Eajs's Picture   Eajs    0 Comments   Comments
  • It does not work!!!!



    I purchased a new LG LFX25974ST 24.7 cu ft french door refrigerator. It has now been more than a month (original service call made to LG was made on October 16, 2014) since our 1 year old refrigerator failed, and still there is no end in sight. LG has refused to accept the fact that they made a poor product, and has now had two service companies tell us the exact same thing. The parts are still under warranty, I had no issues paying for the first service company to fix the unit. After making the repairs and the unit still did not work, they requested LG replace the unit because the leak is... More...
    (Repair Services)
    shesters's Picture   shesters    1 Comments   Comments
  • LG mobile is crap!



    LGS500 aka: the Optimus F6 has the android Jelly Bean 4.1 and is sold by both T-Mobile and MetroPCS for about $100. This thing is truly a paperweight in disguise. I found a way into my/the cell phone which bypasses my 10 character password. LG has the worst mobile devices. I posted a review on their website and they deleted it like idiots. I discussed its useless internal memory or only a few gig, how its processor is slow, it crashed and you can only d/l a few Google Play applications especially social media apps BC their file size fill up the memory. The camera is garbage too and has... More...
    (Mobile Phones)
    pjangles's Picture   pjangles    0 Comments   Comments
  • Home owner with all LG kitchen appliances...



    I bought a house and installed all LG appliances less than 4 years ago. Since then I have had numerous issues with their products. Washing machine had to be reprogrammed, stove wouldn't perform self cleaning straight from the factory, and now the microwave which I've only had for 3 1/2 years won't work. I've had Kenmore's and other appliances for years and never had issues but it's been disappointing in the reliability of the LG products. I would not recommend LG to anyone because of the issues I have encountered. Their products are expensive and should... More...
    (Miscellaneous)
    howie9999's Picture   howie9999    1 Comments   Comments
  • dvd player



    I bought a blu-ray disc/dvd player with built in hdd&hd tuner in january when i record with it say itv and i watching bbc it will change to that channel so i have to switch back which lg say is right then when it finishing recording it turns everything off tv and recorder been on the phone to different people some helpfull some not tried different thing wth the help of carle who tried to help still not sorted and told this time talked to engenear said it is how it is noing in the book saying this so wount send any one out More...
    (Miscellaneous)
    feedup30's Picture   feedup30    0 Comments   Comments
  • No Warranty



    I bought two unlocked LG G2 GSM phones for use with Consumer Cellular, one from Amazon and one from New EGG. When I tried to register these phones on-line for warranty, I could not. The phones were made for use in Canada and I live in the US. The US website will not accept the model number of the phone and the Canadian website will not accept a US address. I found a support phone number and called LG. They said there was NO WARRANTY because I was using the product outside of Canada where it was made to be used. A company that doesn't warranty a $ 500 cell phone because it is in use a... More...
    (Mobile Phones)
    StevenM's Picture   StevenM    0 Comments   Comments
  • LG SMART TV



    Purchased through Amazon. After 9 months the screen would go out, had audio, no video. Called customer service sent repair man, changed two parts still not working, when he requested an additional part LG said it would have to go to the "Review Board". Why still under warranty. Well one month later still not working, and they have never ever called me to let me know what was going on. My numerous phone calls to them would take 45 min to an hour. And they would never call me back to let me know what was going on. Finally 5 weeks later, they decide to give me a refund will... More...
    (Repair Services)
    NancyT's Picture   NancyT    0 Comments   Comments
  • LG HE Washer rip-off



    LG High Efficiency Washer Orig cost $1099 – I got at discount then - LG wants to pay me $400 and take my washer because they dismantled and trashed my parts when they came out to service my washer with no parts available to replace My LG washer purchased July of 2011 rusted around the disposal unit and the left front side. When the Service tech arrived he disassembled my washer and then found the replacement part was the wrong one, would not fit. He took both the replacement part and my part and said someone would get back to me on the replacement. This was July 19, 2014. I have... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    deesmeas's Picture   deesmeas    1 Comments   Comments
  • LG Side by Side Refrigerator



    I purchased an LG Refrige.# LSC27910ST. It has been fixed several times (3). It needs to be fixed again. The repair person has provided at my expense a new fuse panel. I am exhausted and refuse to spend anymore money on this refrigerator. I asked for LG to provide me a No out of pockett Extended Warranty. I was denied. I am submitting this complaint because I want everyone to remember; Our children are our future. If are children are disappointed in a product which doesn't work then How will companies that don't provide "The Right Constumer Service" remain in business.... More...
    (Miscellaneous)
    Kona's Picture   Kona    0 Comments   Comments
  • LG Customer Service and Repair



    We just built a new home. I bought all LG appliances and I do love them, but I can't get service from LG. My range that I have been using since April is defective. The burners just turn off at random. I called LG and they can't find any in my area to service my range. I got the same run around that other seem to have gotten. They will need to search for someone in my area that will fix my range and I should hear back from them in 3-5 days. I also bought a warranty plan when I bought the range, but they can't find anyone to fix the range either and they sent me back to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    crbeane's Picture   crbeane    2 Comments   Comments
  • LG repair service and customer service



    My 6 yr old LG side by side refrigerator/freezer quit. Parts are still under warranty so I called LG. They gave me 3 places to call to schedule a service/repair call. All three places will no longer accept any LG service calls so I called LG back. I was told to try and find a place that would come. I called 5 places, same story so I called LG again. I was then told my problem would go to scheduling and someone would call me in 3 to 5 business days. This was all on Wednesday...today is Friday. No call yet. I asked the guy did scheduling have a different list than his. He said his... More...
    (Repair Services)
    kchmad's Picture   kchmad    0 Comments   Comments
  • LG Refrigerator



    After 1.5 years of owning an LG refrigerator, the icemaker stopped working. Model #LFX25974. After looking at it, it appears that one of the wires burnt in half. After 3 phone calls to LG and a lot of different answers, I finally got transferred to corporate offices. The gentleman I spoke with told me there was nothing they could do becuase it was out of warranty by 6 months. He said that LG will only stand by its product for the duration of the warranty which was one year. I told him that was unacceptable customer service, that great companies stand by their products even after the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cab9654's Picture   cab9654    1 Comments   Comments
  • LG Top Load Washing Machine



    I've had my washing machine for three years. It was recalled and a person came out to fix it. They didn't fix it. Now I'm getting rust inside the washing machine where the water from the rinse cycle comes out. Rust inside a three year old washing machine. I called customer service and they sad there was nothing they can do -- even with the recall problem not fixed. When I pushed the complain further the customer service rep said that somebody would call me back. They never did. I've been looking online to see if anybody else is having the same problem . The most... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    michellepslfl's Picture   michellepslfl    0 Comments   Comments
  • LG SERVICE THE WORST



    Previously bought an LG front loading washer & dryer and had and still have problems with both. LG convinced us it was "new technology" that we were not accustomed to! Has not worked out that way through many service calls while under warranty and then after they were out of warranty. Still, six months ago we went ahead and bought an LG Range (LDE3037ST) because of the assurance of Home Depot about the features, quality and reliability of this unit. Well, the problems have started again! The broiler comes on when you are baking in the top oven. Started calling for service on... More...
    (Repair Services)
    lizzietisch's Picture   lizzietisch    0 Comments   Comments
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