LG Appliances Reviews and Complaints

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LG Appliances Reviews

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  • It does not work!!!!



    I purchased a new LG LFX25974ST 24.7 cu ft french door refrigerator. It has now been more than a month (original service call made to LG was made on October 16, 2014) since our 1 year old refrigerator failed, and still there is no end in sight. LG has refused to accept the fact that they made a poor product, and has now had two service companies tell us the exact same thing. The parts are still under warranty, I had no issues paying for the first service company to fix the unit. After making the repairs and the unit still did not work, they requested LG replace the unit because the leak is... More...
    (Repair Services)
    shesters's Picture   shesters    1 Comments   Comments
  • LG mobile is crap!



    LGS500 aka: the Optimus F6 has the android Jelly Bean 4.1 and is sold by both T-Mobile and MetroPCS for about $100. This thing is truly a paperweight in disguise. I found a way into my/the cell phone which bypasses my 10 character password. LG has the worst mobile devices. I posted a review on their website and they deleted it like idiots. I discussed its useless internal memory or only a few gig, how its processor is slow, it crashed and you can only d/l a few Google Play applications especially social media apps BC their file size fill up the memory. The camera is garbage too and has... More...
    (Mobile Phones)
    pjangles's Picture   pjangles    0 Comments   Comments
  • Home owner with all LG kitchen appliances...



    I bought a house and installed all LG appliances less than 4 years ago. Since then I have had numerous issues with their products. Washing machine had to be reprogrammed, stove wouldn't perform self cleaning straight from the factory, and now the microwave which I've only had for 3 1/2 years won't work. I've had Kenmore's and other appliances for years and never had issues but it's been disappointing in the reliability of the LG products. I would not recommend LG to anyone because of the issues I have encountered. Their products are expensive and should... More...
    (Miscellaneous)
    howie9999's Picture   howie9999    0 Comments   Comments
  • dvd player



    I bought a blu-ray disc/dvd player with built in hdd&hd tuner in january when i record with it say itv and i watching bbc it will change to that channel so i have to switch back which lg say is right then when it finishing recording it turns everything off tv and recorder been on the phone to different people some helpfull some not tried different thing wth the help of carle who tried to help still not sorted and told this time talked to engenear said it is how it is noing in the book saying this so wount send any one out More...
    (Miscellaneous)
    feedup30's Picture   feedup30    0 Comments   Comments
  • No Warranty



    LG customer support (telephone) says you will not warranty my LG G2 phone, model LGD803 because I live in the US and not in Canada. I bought it on-line as an unlocked GSM phone and I use it in the US with Consumer Cellular as the carrier. The phone cannot be registered on-line because that model is not listed on the US support site and a US address cannot be entered on the Canadian support site. The place where I use it should have no bearing on whether you warranty your product. More...
    (Mobile Phones)
  • No Warranty



    I bought two unlocked LG G2 GSM phones for use with Consumer Cellular, one from Amazon and one from New EGG. When I tried to register these phones on-line for warranty, I could not. The phones were made for use in Canada and I live in the US. The US website will not accept the model number of the phone and the Canadian website will not accept a US address. I found a support phone number and called LG. They said there was NO WARRANTY because I was using the product outside of Canada where it was made to be used. A company that doesn't warranty a $ 500 cell phone because it is in use a... More...
    (Mobile Phones)
    StevenM's Picture   StevenM    0 Comments   Comments
  • LG SMART TV



    Purchased through Amazon. After 9 months the screen would go out, had audio, no video. Called customer service sent repair man, changed two parts still not working, when he requested an additional part LG said it would have to go to the "Review Board". Why still under warranty. Well one month later still not working, and they have never ever called me to let me know what was going on. My numerous phone calls to them would take 45 min to an hour. And they would never call me back to let me know what was going on. Finally 5 weeks later, they decide to give me a refund will... More...
    (Repair Services)
    NancyT's Picture   NancyT    0 Comments   Comments
  • LG HE Washer rip-off



    LG High Efficiency Washer Orig cost $1099 – I got at discount then - LG wants to pay me $400 and take my washer because they dismantled and trashed my parts when they came out to service my washer with no parts available to replace My LG washer purchased July of 2011 rusted around the disposal unit and the left front side. When the Service tech arrived he disassembled my washer and then found the replacement part was the wrong one, would not fit. He took both the replacement part and my part and said someone would get back to me on the replacement. This was July 19, 2014. I have... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    deesmeas's Picture   deesmeas    0 Comments   Comments
  • LG Side by Side Refrigerator



    I purchased an LG Refrige.# LSC27910ST. It has been fixed several times (3). It needs to be fixed again. The repair person has provided at my expense a new fuse panel. I am exhausted and refuse to spend anymore money on this refrigerator. I asked for LG to provide me a No out of pockett Extended Warranty. I was denied. I am submitting this complaint because I want everyone to remember; Our children are our future. If are children are disappointed in a product which doesn't work then How will companies that don't provide "The Right Constumer Service" remain in business.... More...
    (Miscellaneous)
    Kona's Picture   Kona    0 Comments   Comments
  • LG Customer Service and Repair



    We just built a new home. I bought all LG appliances and I do love them, but I can't get service from LG. My range that I have been using since April is defective. The burners just turn off at random. I called LG and they can't find any in my area to service my range. I got the same run around that other seem to have gotten. They will need to search for someone in my area that will fix my range and I should hear back from them in 3-5 days. I also bought a warranty plan when I bought the range, but they can't find anyone to fix the range either and they sent me back to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    crbeane's Picture   crbeane    0 Comments   Comments
  • LG repair service and customer service



    My 6 yr old LG side by side refrigerator/freezer quit. Parts are still under warranty so I called LG. They gave me 3 places to call to schedule a service/repair call. All three places will no longer accept any LG service calls so I called LG back. I was told to try and find a place that would come. I called 5 places, same story so I called LG again. I was then told my problem would go to scheduling and someone would call me in 3 to 5 business days. This was all on Wednesday...today is Friday. No call yet. I asked the guy did scheduling have a different list than his. He said his... More...
    (Repair Services)
    kchmad's Picture   kchmad    0 Comments   Comments
  • LG Refrigerator



    After 1.5 years of owning an LG refrigerator, the icemaker stopped working. Model #LFX25974. After looking at it, it appears that one of the wires burnt in half. After 3 phone calls to LG and a lot of different answers, I finally got transferred to corporate offices. The gentleman I spoke with told me there was nothing they could do becuase it was out of warranty by 6 months. He said that LG will only stand by its product for the duration of the warranty which was one year. I told him that was unacceptable customer service, that great companies stand by their products even after the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cab9654's Picture   cab9654    1 Comments   Comments
  • LG Top Load Washing Machine



    I've had my washing machine for three years. It was recalled and a person came out to fix it. They didn't fix it. Now I'm getting rust inside the washing machine where the water from the rinse cycle comes out. Rust inside a three year old washing machine. I called customer service and they sad there was nothing they can do -- even with the recall problem not fixed. When I pushed the complain further the customer service rep said that somebody would call me back. They never did. I've been looking online to see if anybody else is having the same problem . The most... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    michellepslfl's Picture   michellepslfl    0 Comments   Comments
  • NO SERVICE



    LDE3037ST under warranty - problems with top oven. Starting calling for service on Saturday, June 28; continued June 29 and 30 and again this morning. Your customer service people are ineffective, difficult if not impossible and arrogant. I am now told it takes 3/5 days to locate someone to service this unit, even though we are in the largest coastline county in NC and the yellow pages are full of all kinds of authorized service companies. By the way, I was placed on hold many times and once just hung up on, and the many other times I had to listen to that damnable message about your new... More...
    (Repair Services)
  • LG SERVICE THE WORST



    Previously bought an LG front loading washer & dryer and had and still have problems with both. LG convinced us it was "new technology" that we were not accustomed to! Has not worked out that way through many service calls while under warranty and then after they were out of warranty. Still, six months ago we went ahead and bought an LG Range (LDE3037ST) because of the assurance of Home Depot about the features, quality and reliability of this unit. Well, the problems have started again! The broiler comes on when you are baking in the top oven. Started calling for service on... More...
    (Repair Services)
    lizzietisch's Picture   lizzietisch    0 Comments   Comments
  • Normans Appliances



    Tech comes out on Saturday, diagnoses, says he'll have part shipped to his home & come out the following Friday to repair. He calls me Tuesday & asks if I've received the part. I ask am I suppose to? So I began checking my mailbox & porch for this part each evening. By Thursday, I've received no part, so I call the tech to alert him, no return call. Friday morning I call the Tech, he ask about coming out Saturday? My answer is no, we already have an appointment for today. I call the office with the complaint, they reach him, he calls me. Now he's... More...
    (Repair Services)
    Csmiit's Picture   Csmiit    0 Comments   Comments
  • LG Front Loading Dryer



    My dryer started exhibiting strange behaviors just after the one year warranty ended. It now will start, will say the drying cycle is for a certain number of minutes, then will stop after only a few, leaving the laundry wet. Have opened the door to feel in and it is warm, so doesn't seem to be an issue with the heating element. Initially thought it could be the sensor, but even when I put it on a timed drying cycle, it stops after a few minutes. My experience with their customer service has been even worse. Although they initially offered to extend the warranty and come out to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • LG Refrigirators



    I HAVE ONE AND I WILL NEVER EVER PURCHASE ANOTHER ONE AND I WILL CONTINUE MY ASSAULT ON DISCOURAGING OTHER PEOPLE I KNOW TO NOT BUY ANYTHING LG> YOUR PRODUCT CONCERNS SUCKS.ONC E HAVE BOUGHT IT, YOU DISAPPEAR. REFRIDGIRATORS ARE NOT SUPPOSE TO HAVE TO HAVE MAJOR REPAIRS ON A YEARLY BASIS. YOUR PRODUCS SUCK AND I INREND TO DO AS MUCH DAMAGE TO YOUR SALES POTENTIAL AS I CAN. THE FEW CUSTOMERS I KNNOW WILL MEAN A THING TO YOU IN THE OVERALL SCHEME OF YOUR OPERATIONS, BUT I WILL BE OUT HERE AS AN ADVOCATE AGAINST YOUR PRODUCTS. More...
    (Home Improvement)
    NOMORELG's Picture   NOMORELG    2 Comments   Comments
  • DONT WASH PROPERLY -



    We brought an LG top load washing machine June 2011 & since I've had it I've never been happy with it, it don't wash properly, leaves sand & dirt still in the tub & you can always feel it through your clothes, not to mention the tangles they get in, I tried to have it swapped for another better washer with no help from LG.. My advice is DONT buy LG products. I was always warned about there products that they are CRAP & I regret even spending $1200 on this worthless piece of S *# Unhappy customer ;-(((((((( More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Spilea's Picture   Spilea    1 Comments   Comments
  • LG Monopoly



    LG has monopolized the repair/service side on their business by refusing to sell parts to reputable repair businesses. The repair business name they gave me has only been in business since November and charges $100.00 per hour. Which seems to be the standard charge for sanctioned technicians who service LG appliances. Much more than the reputable BBB sanctioned companies who have fixed my appliances in the past. Time to boycott LG. More...
    (Repair Services)
    Mexicansun's Picture   Mexicansun    0 Comments   Comments
  • Lg cracked freezer



    I always loved lg products I do real estate management and have used there products. My home appliance a lg lrsc26940sb side by side fridge/freezer suddenly got a crack in freezer that extends all around , I emailed lg cuts service and did not get any reply , I would recommend staying away from a company that does not are about their customers at all More...
    (Miscellaneous)
    Stevegross's Picture   Stevegross    0 Comments   Comments
  • stainless French door refrig



    Submitted pics to you after I called and told you I had streaks on the drawer of my stainless French door with bottom drawer refrig. Tried every kind of cleaner and nothing got rid of the two 6 inch run streaks running down the drawer. If lg didn't cover cosmetic defects, why did you have me go thru all the trouble of taking detailed pics when you knew you wouldn't do anything about it to begin with. So much for customer service!! Don't plan on ever buying lg again and will tell others when I see them looking in a store, about your service. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • lg 31 cf stainless



    Called hhgregg where we purchased refrig since front of door had streaks running down it. Told to just keep cleaning it with the cleaner we purchased from them and they would go away. We have used all kinds of cleaning stuff, most of them went away. We still have two runs on the bottom of the drawer about 5-6 inches long. Called lg, told them the problem, told to send pics, which we did. In the end after going thru all the trouble to submit the pics, I was told "we don't cover cosmetic defects". If they didn't cover cosmetic defects, why have us to thru all the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    LKR5854's Picture   LKR5854    0 Comments   Comments
  • Home Depot



    We purchased all stainless steel LG; DW, convection range, SBS fridge and OTR microwave three years ago from Home Depot. The microwave had to be replaced almost immediately, the catch on the fridge door has been replaced three times (it’s broken again but they want us to pay this time) even though it originally broke under warranty, and now our touch panel on the range isn’t working (also the convection fan vibrates!). LG will not back its products, the Home Depot claims they are just the retailer and can’t help either. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • under warrrenty--no help



    I am so upset with LG- I have a 9 month old washer dryer. The dryer button works on and off. I have called and called for help. Customer service treated me like dirt. I have had many other customer service treat me kindness- no lg. Do not buy Lg I have talked to 4 people. I have asked for mangers. Nothing they have left me on phone for 30 minutes. People trust me do not buy lg. Buy samsumg More...
    (Advertising)
    julieriedel's Picture   julieriedel    0 Comments   Comments
  • LG TV -



    I've been reading some of the reviews before deciding to write one myself. It appears that LG has no customer care once a product / item has been bought regardless where from. My 74. Year old mum bought an LG Plasma TV 3 years ago sadly from Comet who ceased trading not long after purchase, but knowing it was a TV which usually last 10 years or more who would think that she might have needed them exactly 3 years later because the TV is not good for purpose. Under the sales of goods act if a product does not meet the standards required (obviously depending on the product) it is still... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Debora's Picture   Debora    0 Comments   Comments
  • LG refrigerator



    I purchased a top of the line LG refrigerator and after 1 year the front panel got very dim. Called lg support and they told me they would not do anything to help. So I lived with the problem. A year later the front water dispenser didn%u2019t shut off. Called again, there are only two of us in the house so the refrigerator is lightly used, we should not have any problems in the first 2 years. Again I called LG and they would not do anything for me. Basically once they got my money they could care less about their machine and there name. I would never, I mean never buy any lg again, they... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    bah01's Picture   bah01    1 Comments   Comments
  • washing machine



    Along with an LG refrigerator which I have already discussed at the same time I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufactures defect. The LG engineers are designing these appliances not to last and they don%u2019t. I called LG customer service and they could care less about my problem.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    bah01's Picture   bah01    0 Comments   Comments
  • LG LIFE IS NOT GOOD



    On 23 On December my LG Refrigerator Model No. LFC22760ST stop cooling. I contact LG customer service,not sure if this is in Canada or South America.They told me to pay a flat rate 242.95 CAD to fix the refrigerator and they send after a week a "technician" from RBC Inc.He came in with a screwdriver and changed a electronic board that was changed 1 year ago.He ask me to call them back if the fridge is not working. i call them back and he return after another week to tell me that the fridge has a leak and can`t be fixed.LG made me wait another week for a management final decision.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    obanico's Picture   obanico    0 Comments   Comments
  • All appliances failing after 4 years



    We renovated our kitchen, purchase a complete LG stainless steel kitchen, dishwasher, refrigerator, stove/oven, microwave. We have already replaced the dishwasher as it ground away until it leaked We need to replace the refrigerator, the inside lightsmelted the interior of fridge and no longer work, the fridge always needs resetting The microwave lights constantly burn out and we have given up replacing them The stove has had a recall repair and is also continuously requiring the panel off and wire connection removed and re installed, the oven leaks massive heat from back under control... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Gweber's Picture   Gweber    4 Comments   Comments
  • LG washer



    Just purchased top load LG washer, top of the line. Delivered and installed Wednesday, the day before Thanksgiving. Very first load of laundry in the machine, and it breaks mid-cycle, leaving the tub full of dirty water. No service available Thursday which is understandable because of the holiday, however Friday goes by.... nothing. Saturday/Sunday, weekend, nothing. Monday we are told to expect a call 'first thing' in the morning. 3 pm finally get a call from LG. They are perplexed as to why I didn't want a 'repair' to my brand new machine. I was willing to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • LG steam dryer DLEX3360 faulty steam generator misdiagnosed



    I want to lodge a complaint about a repair I had done last week that I don't think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my son's soccer uniform on the steam cycle one day. It came out wet. I called LG (I don't remember the date, but it was the previous Fall 2012) and they told me that I didn't put enough clothing in the dryer, that it was too... More...
    (Dry Cleaning, Laundry)
    sefl's Picture   sefl    0 Comments   Comments
  • Lg LRE3012ST oven/FIRE HAZARD



    Purchased two years ago. Just outside of my one year warranty I was doing some cooking whenmy wife and I noticed a strange smell then there was smoke not a heavy amount just a stream coming from back of oven. Then the oven gave me an error code so I pulled the oven out to inspect . There is a control board that was all black from burning had it replaced at my cost. Now about 10 / 11months later burning again. So I pull oven out again this time I have a wire that was burned up that it burned itself apart from the electrical contact. I would stay away from LG unless you want to take the... More...
    (Miscellaneous)
    ehuff1970's Picture   ehuff1970    1 Comments   Comments
  • lg LRE3012ST oven/FIRE HAZARD



    Purchased two years ago. Just outside of my one year warranty I was doing some cooking whenmy wife and I noticed a strange smell then there was smoke not a heavy amount just a stream coming from back of oven. Then the oven gave me an error code so I pulled the oven out to inspect . There is a control board that was all black from burning had it replaced at my cost. Now about 10 / 11months later burning again. So I pull oven out again this time I have a wire that was burned up that it burned itself apart from the electrical contact. I would stay away from LG unless you want to take the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    ehuff1970's Picture   ehuff1970    1 Comments   Comments
  • Abysmal Repair Service Under Warranty



    On Nov. 23, 20011 my wife and I purchased at Home Depot an LG dryer and took out the extended warranty. On Oct. 25 2013 the dryer stopped working and continued not to function for the next 5 days when the service tech showed up whereupon for some unknown reason it started immediately. The tech could not locate the problem with the machine and left saying it is working. Several days later the same promplem occurred only this time the machine was permaently broke. An appointment was setup with another service repairman 3 days later. He didn't show up or call. An appointment was setup... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Dopytrader's Picture   Dopytrader    0 Comments   Comments
  • LOWES



    MY LG 33 CU FT 3 DOOR FRIDGE IS 4 MONTHS OLD & THE FAN WENT OUT. LOST FOOD ITEMS & LG HAS MADE 2 APPOINTMENTS AND NEVER SHOWED. FINALLY A TECH ARRIVED & SAID PART MUST BE ORDERED. I CALLED TODAY (7 DAYS LATER) & THEY SAY IT JUST ARRV'D & WILL BE OUT IN 2 DAYS. NO COVERAGE FOR FOOD LOSS, NO APOLOGY FOR WAITING 2 DAYS & NO SHOW. TERRIBLE SERVICE. WENT TODAY AND ORDERED ENTIRE KITCHEN APPL'S FROM ELECTROLUX, HOPE FOR BETTER LUCK. WILL NOT BUY LG AGAIN. More...
    (Repair Services)
    LGTERRIBLE's Picture   LGTERRIBLE    0 Comments   Comments
  • DO NOT PURCHASE LG STAINLESS STEEL APPLIANCES



    DON'T PURCHASE!!!!!.....LG APPLIANCES......I bought LG Kitchen appliances from Home Depot 5 years ago and all the appliances are RUSTED and TARNISHED.....STAINLESS STEEL is NOT supposed to RUST or TARNISH.......they will not do anything to fix the situation and you get LACKLUSTER OR VERY LITTLE SUPPORT FROM HOME DEPOT......there have been over a 1000 complaints regarding the same issues from customers who purchased from 2007to 2009........LG will only say out of warranty and their CUSTOMER SERVICE IS HORRIBLE.....their LG technician saw the problems and was shocked .....DO NOT PURCHASE... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    bobmitch's Picture   bobmitch    0 Comments   Comments

LG Appliances Reviews By Product

 

LG Appliances Comments


ZAHIDA says: (6 months ago)
 0
I ZAHIDA KAPADE WANT TO SAY ABOUT LG COMPANY
I PURCHASED LG AC FIVE YEARS BACK FOR INSTALLATION PURPOSE
LG SERVICES SENDED UNDER AGE CHILDRED OF NEARLY 12 TO 13 YEARS
THE INSTALLATION WAS NOT PROPER IN THE SENSE , THE DAY FROM
INSTALLATION WATER LIKAGE WAS THERE WE HAVE TO KEEP POT UNDER IT I GAVE COMPLAINT TO THE RETAILER SAMARTH SALES BUT THERE WAS NO RESPONSE FIVE YEARS BEFORE I HAD NO KNOWLEDGE
ABOUT INTERNET AND EVEN CALL CENTRES TO OF THE CO FOR COMPLAINT THERE WAS MY LOSS FOR BUYING PRODUCT OF LG,
SO I NEVER WANTED TO BUY ANY PRODUCT OF LG.
AFTER THAT IN MY OTHER 3 BED ROOMS I PURCHASED AC OF VOLTAS
CO & BELIEVE ME THERE IS NO COMPLAINT OF VOLTAS PRODUCTS
KNOW AFTER 5 YEARS MY CHILDREN FORSE ME TO BUY LG LED TV
WORTH RS 76,000/- THERE ONE OF THE SALES MAN GAVE ME TOLL FREE NO OF YOUR SERVICE CENTRE . I PHONE TO THE SERVICE CENTRE FOR REPAIR OF MY AC , THEY SENDED ONE MACHANIC FOR REPAIR THE SAID THAT THE GAS IS LESS I PAID 1300/- FOR THE GAS THEN LIKAGE OF ICE AND WATER WAS NOT LESS , THEN I RANG CALL CENTER ,SERVICE CENTRE , THEN THEY SENDED ANOTHER MACHINIC HE SAID THE GAS IS MORE AND HE REMOVED THE GAS
IN THIS THEY CHEATED ME , MY PROBLEM IS STILL NOT SOLVED
I AM THINKING OF GOING TO COMSUMER COURT BECAUSE I AM NOT SATISFIED WITH YOUR WORK TWO DAYS BACK ANOTHER MACHINIC CAME AND HE TOLD ME THAT THE LINES ARE CHOK UP YOU HAVE TO GIVE THE WHOLE MACHINE FOR REPAIR , HE SAID HE WILL COME ON TUESDAY BUT DID NOT TURNED UP THIS IS THE WAY LG IS TROUBLING ME AND CHEATING ME I AM FED UP WITH THE MACHINIC
LESS KNOWLEDGE ABOUD THE PRODUCT . IF LG DOESNT APPOINT THE INTELLIGENT MACHINICS OR ENGINEERS THEN THEY SHOULD NOT MAKE PRODUCTS AND CHEAT THE PEOPLE I AM NOT SATISFIED THE WORKOF LG SO PLEASE SEND MY COMPLAINT TO THE HIGHER AUTHORITIES AND TO SOLVE MY PROBLEM



GAJMOL says: (7 months ago)
 0
times and spoke to Mr. Johnson who promised to send a Service Engineer within 24 hrs. BUT NO ACTION WAS TAKEN AT ALL BY YOUR PEOPLE and no service engineer visited us after any call.

However we have a service contract of Rs. 3000/year your service centre stopped giving any service; that means they don’t react on our complaints and don’t visit us to repair the machine

Finally your service people advised us to complaint at LG headquarters and ask for a new dishwashing machine.

So, with this letter I formal request you to provide a new LG Dishwasher LD-2152WH and take away the old malfunctioning machine.

I have contacted in the mean time the Consumer Rights Protection Council in Dindigul and they have advised me to file with them my two previous complaint letters and the bill of the machine which has been bought in December 2009 at Venus Electronics in Dindigul.
.
Looking forward on your early reply and immediately action,

Regards,

G.A.J. Mol
Managing Director
Double Dutch Resort

Nothing has happened since than (13-09-201) from your (LG) side.
I bought an other brand dishwasher and your LG dishwasher is standing for scrap. I will contact your scrap disposal department to get it disposed. I suppose I have even to pay for that. Useless company, useless machine, useless service, waste of money and time. I am happy I found this public blog to publish this bad experience with LG.



ckk0306 says: (12 months ago)
 0
I purchased LG convection oven, microwave and dishwasher six years ago. So far: microwave has been repaired twice and dishwasher had a new motor replaced! Then FOOLISHLY we purchased a new French door refrigerator last year. Ice maker NEVER works properly. Have to bang on the outside of the unit to loosen the ice to make it work. Now the oven which I've loved: on Thursday I opened the cabinet door next to it. As I did so the glass panel front of the over shattered into thousands of pieces. What gives? I think it was defective all along as there was cooked matter inside the door between the glass and the metal. How did that get it there? Now I'm probably facing 100's in repair. But I won't pay it. I will buy a NEW KENMORE They last for years. I was a food to buy LG and would NEVER recommend them to anyone. Life sucks with lg.



9346203774 says: (1 year ago)
 0
sub- after service problem.

Hi,

This is surender i have purchased a lg 42'lcd tv last year
in one month there was a problem in the picture - 5 min the the screen was getting off auto. the same has i informed to the service center . the person has visited my home in that the internet option was there and he could not replace the same item he has adjusted with the alternate part which is non internet option.

after one year the same problem has occurred i have lodged the complaint on 19.10.2013-the complaint number-RNA-131021068814 .

AFTER 4 DAY THE SERVICE PERSON HAS CALLED TO ME AND ASKING FOR ADDRESS - BEFORE THAT I GOT THE STATUS IN THERE ACCOUNT WAS REOPENED WITH OUT MY KNOWLEDGE .THE CALL WAS REOPENED BY THE CUSTOMER .

I NEVER THOUGHT IN MIND THAT LG HAS GIVING THE SMS TO THE CUSTOMER BEFORE VISITING OR CALLING AND UPDATING FROM THERE END STATING THAT U R LOG TICKET REOPENED.

DEAR CUSTOMER YOUR COMPLAIN NO-RNA 131021068814 IS IN PROCESS ( REASON RE-APPOINTMENT).

THE SERVICE PERSON IS NOT AT ALL FRIENDLY TO THE CUSTOMER .
WHEN I HAVE GIVEN THE TIME TO COME ON AT 11.00 AM IN THE MORNING HE IS SAYING ITS NOT POSSIBLE .

I AM NOT ASKING YOUR PERSON TO COME TO MY HOME IN LATE NIGHTS OR IN THE EARLE MORNING . I AM ASKING YOU SERVICE PERSON TO VIST MY PLACE AT 11.00 AM .

HE IS SAYING ITS NOT POSSIBLE TO COME AT 11.00 AM IN THE MORNING, YOU CAN CLOSE THE COMPLAINT . OR ELSE YOU CAN DO WHAT EVER YOU WANT.



I NEVER EXPECTED THE SERVICE FROM LG . I WILL SAY TO ALL MY TEAM PERSONS AND ALSO MY FAMILY /FRIENDS TO NOT PURCHASE ANY PRODUCT FROM LG BECAUSE THE AFTER SALES SERVICE IS
SO BAD....


I HAVE PURCHASE - LG 42' TV 1 NO/ LG FRONT LOAD MACHINE 2
NOS,LG 21' TV / LG 260 REF.

I AM RELAY DISAPPOINT AS YOUR AFTER SERVICE IS SO BAD ,,



The rude and unhelpful agent, oh well... I am so upset. This is my last LG product.



mrinal says: (1 year ago)
 0
I purchased a LG semi automatic washing machine about 13 years back. The machine has given an excellent service so far with a repair / maintenance charge of less than Rs 500 so far. MS Roy



sorryinwesttexas says: (1 year ago)
 0
French door refrigerator - 4 years old - control panel went out. Actually it was the fuse that failed, but unlike a car, LG's fuse cannot be replaced - you have to replace the entire control panel which will take weeks to arrive. From day one the refrigerator cannot maintain 40 degree temp except at the back of the shelves. My LG dishwasher must have the dishes rinsed clean before I start the DW - it can't actually clean the dishes - it also can't dry them and it takes two hours for it not to clean the dishes. Wow! Next time, back to GE which has worked for me for 50 years. I'm really sorry I replaced my GE appliances which worked with LG which do no work well if at all.



Photolamb says: (1 year ago)
 0
I purchased an LG washer last year. It stopped draining. I have been trying to get someone to come and fix it for 3 weeks now. The customer service center is a nightmare. Every time I call it is 3 more days before they can locate someone. As of my last phone call, it has now been pushed back 3 to 8 days. We are looking at 5 weeks without a washing machine. Also the service center personnel are not very helpful. I had a girl with a very thick accent. I could not understand what she was saying. I politely told her that I couldn't understand her and could I please talk to someone else. She said no. I then asked to speak to a supervisor. She said no. It took 10 minutes and my getting angry to get transferred to a supervisor. The supervisor was extremely unhelpful. She couldn't do anything. It will just take as long as it takes. I'm sorry but I can't do anything. What kind of supervisor is that? The rude and unhelpful agent, oh well... I am so upset. This is my first and last LG product.



1ausnow2 says: (1 year ago)
 0
I have been trying to get my LG fridge sorted - the temperature is too low - but I keep getting the runaround when I try to send an Email. I did manage to get through once but I was advised to take it to a repairman and their Email was a send only address. This item is not very old but I am and I can't afford repairmen.
LG are getting a bad name with other products too but they don't seem to care.



bello2 says: (1 year ago)
 0
Would any of you be willing to be in a class-action lawsuit? I am thinking of contacting an attorney about the problem. Seems we all have the same kind of issues. I want my money back - how about all of you?



Tedone says: (2 years ago)
 0
We bought a LG stove , washer , dryer , tv . We will never buy another LG product as long as we live. everything is junk. And they do not care. Now we go with GE.



jsquare says: (2 years ago)
 0
has any body have a problem with the stripping on the right door of the french door refrig.? It peeled down the lenght of the door about 1/4 in wide. One rep from LG said that he never heard of that problem. When we went to Best Buy to purchased I noticed that the floor model had the same issue but figured some punks were playing with the doors.



Mrwaterheaters says: (3 years ago)
 0
Do you guys remember the crappy appliance line Goldstar? They had a lot of similar problems and eventually went out of business. WELL,LG is GOLDSTAR!!! Just re-branded (look it up like I just did). My mother had 2 LG refrigerators that both leaked and destroyed the basement ceiling. Now my neighbors LG washing machine is destroying her hard wood floors. We all got suckered, again!!



jeannie73147 says: (3 years ago)
 0
I wish i had read this site before buying the lg frig.
these people are terrible to deal with and the product is not that great. Home depot told me that they gave excellent customer service. NOT. rude customer service and once they have your money, they do not know you. do not but lg.



UnhappyWithLG says: (3 years ago)
 0
We have owned all LG kitchen stainless steel appliances for the last 6 years. In 3 years, the refig boke twice, and each time it took about 2 months to fix, and now the dishwasher boke too. There is no LG service center nearby, and the service cost for LG appliances is really high. We are just think about get rid of $600 dishwasher and buy an American made one instead.

Even today, we still do not like the stove, as the range is either too small or too big.

By the way, there were supposed tohave $400 rebate for the aplliances, but we sent in the forms what so ever, but we never got the rebate back.

We won't recommend any US consumer to buy LG appliances. It is only trouble.



ptav1 says: (4 years ago)
 0
I wont bother with the problem as everyone above me has said it all and more... We must go to consumer affairs for what LG is doing to the consumer's. I will however call them every week so they will send a repairman till someone catches on that it cost more in repair service then giving me a replacement refrigertor.




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